Security Sometimes Stinks

Today I had an issue with one of our accounts. I visited the company website to look for a way to contact them about it....either by email or phone. On this partiuclar website, navigating the customer service section was a nightmare. In order to email them, they want me to fill out a form. Then, they want me to select a particular subject that my question falls under but inevitably there is no category listed for my question. Ugh.

So, at this point, I look for a phone number just to make things easier. I got all the way into the call with the customer service representative after giving several proprietary account security answers and details only to be asked my name, which I gave them. Then I was told that they couldn't talk to me. The representative asked if he could talk to the account holder. Well, sure...that would be me. But apparently, Casey is the account holder and they wouldn't talk to me.

Perhaps I should appreciate this security firewall of sorts. I'm sure it's there for my protection. But really, it just makes me mad. We have joint everything for crying out loud...just answer my question! Next time, when I call in to this particular company, I am officially masquerading as Casey. They'll never know. Or I can call and have him authorize them to speak to me. Good grief! This is why most of our accounts are in my name if not both of ours - because I'm usually the one calling anyway.

Now that I've calmed down, I went back and sent them an email (under a random and unrelated category, by the way) about my question. And they'll actually be responding to me because it's my email address on the account. Ha! I've beaten them at their own game...and don't I feel good about it!